GENERAL TERMS AND CONDITIONS OF CONTRACT
General Terms and Conditions of Contract – Services of www.itslockers.com
Pre-contractual information
This website www.itslockers.com is owned by CARGAME LOCKERS BALEARES SL, with Tax ID (NIF) B16774341 and registered address at GENERAL BALANZAT 3, P229, 07820 SANT ANTONI DE PORTMANY (BALEARIC ISLANDS).
These General Terms and Conditions of Contract govern the distance-selling relationship between CARGAME LOCKERS BALEARES SL and the user or customer, in accordance with applicable legal provisions, in particular Law 7/1998, of 13 April, on General Contracting Conditions; Law 3/2014, of 27 March, amending the consolidated text of the General Law for the Defense of Consumers and Users; Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights; General Data Protection Regulation (EU) 2016/679; Law 7/1996, of 15 January, on the Regulation of Retail Trade; and Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce.
CARGAME LOCKERS BALEARES SL reserves the right to make any amendments it deems appropriate to these General Terms, without prior notice. Such amendments may be made through its websites, by any means admissible in law, and shall be binding for as long as they remain published on the website and until validly replaced by subsequent versions. Notwithstanding the foregoing, CARGAME LOCKERS BALEARES SL reserves the right to apply, in certain cases, Special Contracting Conditions that shall take precedence over these General Terms whenever it deems appropriate, announcing them in a timely and appropriate manner. Users shall be subject to the Terms in force at the time the contract is entered into.
The purpose of the website is the rental of lockers.
The duration of the contract shall be linked to the completion of the contracted service.
As a user or customer, you expressly declare that you know, understand and accept the terms of use and these general contracting conditions. Likewise, you declare that you are of legal age, or an emancipated minor, and that you have the legal capacity required to access the websites of CARGAME LOCKERS BALEARES SL and to enter into contracts through them.
To purchase our services, you may go to the corresponding section of our online store.
You may register as a website user in order to make online purchases in the corresponding section of the website. In accordance with applicable data protection regulations, CARGAME LOCKERS BALEARES SL informs users that the personal data collected during the registration process and subsequent purchase will be incorporated into a processing system owned by CARGAME LOCKERS BALEARES SL, for the purpose of processing such actions by the user and managing any subsequent actions arising therefrom.
In accordance with the rights granted to you under applicable data protection regulations, you may exercise your rights of access, rectification, restriction of processing, erasure, portability and objection to the processing of your personal data, as well as withdraw any consent given for such processing, by sending your request to the address mentioned above or to the email address info@itslockers.com. You may also contact the competent Supervisory Authority to file any complaint you deem appropriate (for more information, please refer to the website's privacy policy).
During the purchase process you must identify yourself using the username and password provided. This information is not public. You are responsible for keeping the identity and password obtained during registration as a customer confidential and for using them responsibly, and you may not transfer them to any other person. You may modify your registered information at any time in your customer area. In this same section you will have access to a history of your contracted services; this section is for consultation purposes only, but management is permitted, and the user may delete any records they consider unnecessary to view.
Once the purchase process is completed, the customer will receive confirmation by email. It is essential that the user provide a valid email address during the purchase process.
Prior to the provision of the service, the customer will receive an email confirming the requested service.
If you do not receive confirmation within 24 hours of the end of the service, please contact CARGAME LOCKERS BALEARES SL by phone at 699808000 or by email at info@itslockers.com.
All website content is in Spanish.
Once the service has been provided, the customer will receive the corresponding invoice.
Characteristics, offer and validity of the services
The characteristics of the services offered in our online store are detailed in the section relating to their essential features.
Where a service is offered on a promotional basis, the offer price and its period of validity will always be indicated alongside its essential characteristics.
In compliance with applicable regulations, CARGAME LOCKERS BALEARES SL provides information on all its services, their characteristics and prices. However, CARGAME LOCKERS BALEARES SL reserves the right to withdraw, replace or modify the services offered through its website simply by changing the content thereof. Accordingly, the services offered by the website at any given time shall be governed by the General Terms and Conditions of Contract in force at that time. CARGAME LOCKERS BALEARES SL likewise reserves the right to discontinue access to the aforementioned services at any time, without prior notice.
During the provision of the service, it may be terminated due to:
- Health crisis
Guarantees
All services offered on the website carry the guarantee corresponding to the type of service and to the time and manner in which the service requested was provided.
CARGAME LOCKERS BALEARES SL provides customer service by telephone at 699808000 or by email at info@itslockers.com, where you may submit any complaint in the event of dissatisfaction.
Prices
All services indicate the sale price in Euros and include Value Added Tax (VAT).
If any other tax is applicable, this will be indicated accordingly (IGIC or IPSI).
Costs and provision of services
CARGAME LOCKERS BALEARES SL provides its services in: Ibiza.
Payment methods
Customers may pay for their service using any of the following methods. During the purchase process, you must indicate your chosen method:
- VISA or MASTERCARD credit card
All transactions involving the transmission of personal or banking data are carried out in a secure environment, using a server based on standard SSL (Secure Sockets Layer) security technology. All information you send us travels encrypted through the network.
Likewise, your credit card details are entered directly on the bank's page, at the POS (Point of Sale terminal of the Bank), and are not entered or stored on any server belonging to CARGAME LOCKERS BALEARES SL.
When paying by VISA or MASTERCARD, you will always be asked to provide the following details: the card number, the expiry date, and a Verification Code matching the last three digits printed in italics on the back of your VISA or MASTERCARD card, thereby providing greater security for the transaction.
This payment method is valid only on the website.
Where the amount of a purchase has been fraudulently or improperly charged using a payment card number, the cardholder may demand the immediate cancellation of the charge. In such cases, the corresponding debit and credit entries shall be made to the accounts of the provider and the cardholder as soon as possible.
However, if the purchase was in fact made by the cardholder and the request for a refund is not the result of the exercise of the right of withdrawal or termination, and the cancellation of the charge was therefore demanded improperly, the cardholder shall be liable to CARGAME LOCKERS BALEARES SL for any damages caused as a result of such cancellation.
- Bank transfer
If you choose bank transfer, you will receive, together with your order confirmation, an email with the bank details of CARGAME LOCKERS BALEARES SL.
It is very important that, when making the transfer, you state the order number as well as your first and last name in the payment reference, and that you make the transfer within 3 days of the order confirmation date in order for it to be validated.
If you wish, you may send us proof of the transfer by email to info@itslockers.com. In any case, the order will not be considered effective until our administration department has bank confirmation of the transfer.
Please note that payment must be made in EUROS and that any exchange rate or banking fees are the customer's responsibility.
In the case of bank transfers made from outside Spain, it is very important that, when ordering the transfer, you always instruct your bank to bear the fees at origin, i.e. those banking fees and charges corresponding to your own institution. Failure to do so may result in CARGAME LOCKERS BALEARES SL suspending the dispatch of your order if the full amount is not received.
Any exchange rate and banking fees are borne by the customer.
Provision of the service
CARGAME LOCKERS BALEARES SL undertakes to provide the service within the following timeframe: the agreed date.
The availability of the services offered by CARGAME LOCKERS BALEARES SL may vary depending on the service. If the service cannot be provided, or must be provided within a period longer than agreed, CARGAME LOCKERS BALEARES SL will proceed as follows: the customer will be contacted and offered the option of changing the date or receiving a refund of the amount paid.
Proper use of the service and lockers occupied by mistake
The locker service must be used exclusively for the locker actually booked and paid for by the user. If a user places their belongings in a locker other than the one booked, CARGAME LOCKERS BALEARES SL does not guarantee the recovery of such items and shall not be liable for their loss, theft or damage, without prejudice to making its customer service available to help locate them.
If, as a result of the above, a third party rents and opens a locker containing items belonging to another reservation, that third party must immediately notify customer service (phone 699808000 or info@itslockers.com) and may under no circumstances use, appropriate or dispose of such items. CARGAME LOCKERS BALEARES SL will manage their temporary custody and return to the rightful owner in accordance with the lost or abandoned property procedure set out below.
Use of a locker without payment for the service
Using a locker without having paid the corresponding amount, or accessing it by code, key or any other unauthorized means, constitutes improper use of the service. In such cases, CARGAME LOCKERS BALEARES SL may require payment of the full amount for the service actually used plus a penalty for improper use of €5 for each hour or part thereof, up to a maximum of 23 hours per calendar day. Release of the belongings stored in the locker shall be conditional on prior payment of these amounts, without prejudice to any legal action CARGAME LOCKERS BALEARES SL may be entitled to take.
Excess time and additional-time surcharges
The contracted service has a maximum duration set at the time of booking. If this time is exceeded without the user having extended or renewed the booking, an excess-time surcharge equivalent to the rate in force for the type of locker booked will automatically apply for each additional hour or part thereof, until the belongings are actually collected or the lost/abandoned property procedure is applied.
CARGAME LOCKERS BALEARES SL shall not be liable for the effects of the user's physical condition or capacity (including, among others, the consumption of alcohol or other substances) preventing them from collecting their belongings within the contracted period, without this exempting the user from payment of the excess time as indicated.
Lost or abandoned belongings in lockers
Once the contracted period has ended and the additional period referred to above has elapsed without the user having collected their belongings, CARGAME LOCKERS BALEARES SL may open the locker and remove its contents, drawing up an inventory. An attempt will be made to contact the user beforehand using the contact details provided at booking.
Items removed will be kept for 30 calendar days at the user's disposal, who may recover them by proving their identity and paying any outstanding amounts. If unclaimed after this period, they will be deemed abandoned for all purposes and CARGAME LOCKERS BALEARES SL may donate, destroy or otherwise dispose of them as it sees fit, in accordance with Article 460 et seq. of the Spanish Civil Code, with no right to compensation. Perishable items are excepted and may be removed immediately for hygiene and safety reasons.
Extended use of the service: maximum rental period and right to act
The locker service is intended for the temporary storage of luggage and personal belongings, and may under no circumstances be used as permanent storage. The maximum continuous duration of a single booking may not exceed 3 days, unless expressly authorized by CARGAME LOCKERS BALEARES SL.
Once this period is exceeded, CARGAME LOCKERS BALEARES SL will request the user to collect their belongings or regularize the service within 48 hours. If the user fails to respond, does not comply, or refuses to pay, CARGAME LOCKERS BALEARES SL shall be entitled to open the locker, remove its contents and apply the lost/abandoned property procedure, without prejudice to any legal action it may be entitled to take to recover amounts owed.
Cancellation policy
CARGAME LOCKERS BALEARES SL states that if the customer cancels the service more than 24 hours in advance, the full amount of the booking will be refunded. If cancellation is made less than 24 hours in advance, 100% of the amount will be charged.
Right of withdrawal
The customer shall have a period of fourteen calendar days from the date the contract is entered into to withdraw from it, without penalty and without stating any reason.
Users are informed that they shall only be liable for any diminished value of the goods resulting from handling other than that necessary to establish their nature, characteristics or functioning.
The right of withdrawal must be exercised by notifying us by phone at 699808000, by email at info@itslockers.com, by sending a letter to our postal address at GENERAL BALANZAT 3, P229, 07820 SANT ANTONI DE PORTMANY (BALEARIC ISLANDS), or by means of the withdrawal form.
In accordance with the provisions of Article 103 of Law 3/2014, of 27 March, amending the consolidated text of the General Law for the Defense of Consumers and Users, the supply of services or goods made to the consumer's specifications or clearly personalized, or which, by their nature, cannot be returned or may deteriorate or expire rapidly, are exempt from the right of withdrawal.
Specifically, the following exception applies:
- The provision of services, once the service has been fully performed, where performance has already begun.
Refund of payment
Any amounts paid by the customer will be refunded using the same payment method used by the customer, unless otherwise agreed. CARGAME LOCKERS BALEARES SL will refund the amounts paid by the customer within 14 calendar days from the date of receipt of the withdrawal notice.
Complaints
If the user wishes to file a complaint, they should contact us by email at info@itslockers.com or in writing to the address GENERAL BALANZAT 3, P229, 07820 SANT ANTONI DE PORTMANY (BALEARIC ISLANDS). CARGAME LOCKERS BALEARES SL also has official complaint forms available to consumers and users.
Jurisdiction
CARGAME LOCKERS BALEARES SL reserves the right to take whatever civil or criminal action it deems appropriate in respect of any misuse of its website and its content, or any breach of these terms.
The relationship between the user and the provider shall be governed by the regulations in force and applicable within Spanish territory. Should any dispute arise, the parties may submit their disputes to arbitration or bring them before the ordinary courts, in accordance with the applicable rules on jurisdiction and competence.
Last updated: 7 May 2026
